" Thank you very much for the attentive service and attention to detail. Everything that was ordered was received, and received in good condition! No broken parts, no missing parts, etc..! The ordering process was easy and quick, and the assistance to locate exactly the fan we needed was much appreciated! Would be happy to be a reference for you and please keep us in mind next time you have a sale! Thank you, Frank "
Frank P. Hawthorne Hawthorne Marine Survey & Consulting Inc - Katy, TX
" I have been a Fan C Fans customer for years, dating back to my first purchase at the Glenview store in the mid-70's. Over this time, I bought 4 or 5 Casablanca Fans for 2 previous homes, and just purchased 3 more for our new home in Northbrook. Fan C Fans has never disappointed. There is no question that they are "The Experts," when it comes to ceiling fans and lighting. Customer service has always been great. They also have the resources in place for a perfect installation, and always stand behind their products and service. I would NEVER consider shopping for a ceiling fan anywhere else. Fan C Fans is the B-E-S-T at what they do. The company really is FAN-TASTIC! "
Mike and Amy Slott - Northbrook, IL
" After 30+ years of dealing with Fan C Fans and making multiple purchases, including my two most recent fans purchased in November, 2009. I truly believe from my heart that these owners are people who care about the product they sell and most importantly the customer they service. My house is always open to those who need to see a fan in the home of a regular guy. I think the fact that Fan C Fans is a family owned business and has been selling fans for over seventy five years, speaks for itself. As a businessman myself, I know that it is impossible to stay in business that long without being special and treating your customers as special as well. Finally, I have a Casablanca dealer within walking distance of my home, yet I chose to drive 20 minutes to Fan C Fans to make my purchases - because of the customer service I received from them over the past 30+ years."
Wayne S. - Mt. Prospect, IL
"There are many places to choose from, but we are very happy that we chose Fan C Fans. Our new home had two rather unique applications and with your advice and advanced product knowledge, both worked out perfectly. Further, when a manufacturer defect was found, you handled it for us directly. The special order replacements arrived faster than expected and didn't stall our contractor.
Thank You for your attention to our special needs and the advice we couldn't have found anywhere else. Fan C Fans was a Great Value to us in Cost, Product Knowledge and Service. That combination is not found in "Big Box Stores".Please Enjoy your Holidays, and have a very prosperous New Year!"
The Patrick's - Rochester, NY
" I have just completed building a 5,600 square foot house in Northern California and purchased almost all my fixtures on-line. I have purchased from a number of different suppliers from around the country, and in the process encountered a number of problems--vendors going out of business, incorrect items being shipped, poor customer service, etc.
From my experience, Fan C Fans is one of the most honest, reliable and communicative vendors selling on-line and out-of-state. I ordered two high-end Casablanca fans from them. They were diligent in sending me personal receipts and status notifications during the transit process. The fans arrived much quicker than materials often do when ordering with standard shipping on-line (i.e. they arrived within days of ordering).
I waited several weeks to open the boxes, as I had to wait for electrician to return to install the fans. Unfortunately, one of the blades that shipped directly from the manufacturer was damaged. I immediately contacted Fan C Fans and they assured me they would rectify it. There was no pointing fingers at me, no accusing me of damaging the blades, and there was no question that they would make sure I received an undamaged item. Within days, I received a new set of blades from the manufacturer, and several follow-up calls and e-mails from Fan C Fans to ensure that they blades were shipped as promised and arrived undamaged. Their diligence in their follow-up was remarkable. I never once doubted that they wouldn't make the situation right. Even though they are located 2,500 miles away, the customer service I received from Fan C Fans was even better than I would expect from a vendor in my own community."
Scott B. - Lafayette, California
" As a first time customer, my recent buying experience with Fan C Fans was outstanding. My sales associate was extremely knowledgeable about ceiling fans and accessories. He was able to assist me in making sure that the items I purchased, would be in proper proportion for the size rooms and the height of the ceilings; very important factors when making fan selections. My package from Fan C Fans arrived quickly, and was well-packed. All was a smooth transaction from start to finish. I will definitely buy from this reliable company again."
Nancy M. - Falls Church, VA
" I have been purchasing from Fan C Fans for many years. They have a huge selection of ceiling fans and accessories at great prices. I have always found the staff to be helpful in the purchase process, and as operational questions arise. If they don't know the answer to a question (which, most of the time they do) they will seek an appropriate answer. It is always a pleasure doing business with Fan C Fans, and whenever I need a fan, there is nowhere else I would even consider going to."
Leslie S. - Lake Geneva, WI
"My first ceiling fan purchase is a Casablanca Stealth from Fan C Fans in Schaumburg. Thank you to Jessica for your excellent service and help with the final decision. Great dealer with a knowledgeable staff and very professional. Very happy with the product.
Christopher J. - Oswego, IL
"Thank you so much for helping me get the remote for my fan. It's so wonderful to know that there still are people out there who care for their customers. Your service and attentiveness to my needs are highly commendable. I would definitely recommend my associates to you if they are in the need for fans. Once again, thank you for going that extra mile!"
Diane E. - Woburn, MA
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